The Association for Television on Demand

Submit a complaint

Submit a complaint

Fields marked with (*) are required

Using this online form is the most efficient way of ensuring that the necessary information is provided and that the complaint is directed to the correct recipient as quickly as possible.


Complaints submitted using this form are automatically sent to the provider of the service being complained about so that they can attempt to resolve the issue in the first instance. By completing this form you accept that all the information provided, including your contact details, will be forwarded to the provider of the service you are complaining about. If you want to complain by email or post instead, please read the information on the main ‘Complaints’ page and refer to our published Complaints Procedure as necessary.

1. Are you making a new complaint or following up an existing complaint?