1. Your consent
2. How and what do we collect?
3. What do we do with your personal information?
3.1 If you provide us with your contact details, we will store and use your personal details to provide you with the information you have requested.
In particular, we will use and store your personal information:
3.1.1 to the extent necessary to provide our services to you;
3.1.2 to enable the processing of complaints;
3.1.3 for our own internal record keeping;
3.1.4 to let you know about functionality changes to our website or changes to our terms and conditions of use;
3.1.5 to compile anonymous statistical data about use of the website to enable us to improve the user experience of our website;
3.1.6 to enable us to provide staff training;
3.1.7 from time to time to send you information by electronic mail (that includes email and SMS) about our our complaints process and service we may offer, unless you have advised us not to either when providing us with your personal information initially, or subsequently.
3.2 We will only provide your details to services we regulate to enable us to provide you with our services or to help facilitate the resolution of a complaint falling within our jurisdiction. We do not pass your details to third parties for direct marketing purposes without your consent.
3.3 We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect ATVOD or other users of our services.
4. How do we protect your personal information?
We have strict security procedures in place covering the storage and disclosure of your personal information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. We restrict our employees', agents' and members' access to your personal information by only granting access to those employees, agents and members who need the information to perform their specific duties or to help with the resolution of complaints.
5. How long do we store your personal information?
We do not store or process any information on you when it is no longer required by us or if you have informed us that you do not want us to store or process such information which you may do at any time unless it is necessary for us to store or process such information to provide the services to you.
6. What if you think we have incorrect information or you would like a copy of the information we hold about you, or would like to change your preferences for receiving marketing information from us?
6.1 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:
The Authority for Television On Demand27 Sheet Street
6.2 If you believe that any of the information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will correct any information which is found to be incorrect promptly.
If you want to "opt out" of receiving any communications from us at any time, please email us at firstname.lastname@example.org or write to us at the address above.